Support

User’s Guides Download

Click the product name to download the User’s Guide (PDF).

Frequently Asked Questions

URO Turbo Faucet/URO Clean Excel

Q.How can I purchase products?
A.We introduce our dealer to you. Please contact our sales department.

Q. What kind of batteries are used with your products? How can I get these batteries?
“URO Turbo Faucet” and “URO Clean Excel” use one lithium battery “6V CR-P2”.
Please purchase batteries at electronics retail stores or local shops.
* Four AA Alkaline batteries are used for URO Turbo Faucet Model 5500 and 5501.

Q.What kind of flash valve can I attach to URO Clean Excel Model 5481?

 

 

 

 

 

 

 

 

 

URO Hamic

Q.How can I purchase the exclusive enzyme drug?
Please contact our sales department when purchasing.

Q.How can I purchase the AC Adapter for UROHAMIC?
Please contact our sales department when purchasing.

About contact on product repair

Before requesting the product repair, read the User’s Guide carefully. If you cannot resolve your product’s trouble, request us for service.
When requesting service call, make sure to note the product name, part number, date of purchase, date of installation, and description of trouble.
If the holding period of the repair part is terminated or parts are out of inventory, we may not repair the product.
Your understanding of this matter is greatly appreciated.

◆Requesting Service Contact Address

For product that was purchased from a dealer, please contact the dealer.
For product that was purchased from us, please send the product to the address below.

◆Shipping Address of the Products to Repair

Kamiyamacho 1-242-1 Funabashi city, Chiba pref. Japan 273-0046
URO Electronics Ind. Co., Ltd Sensor products business section
TEL+81-47-303-6680 FAX+81-47-303-6657

◆Contact Address on Repair

Mon. ~ Fri., 9:00 ~ 12:00/13:00 ~ 17:00
(excluding weekends and national holidays, summer holidays, year-end and new year holidays, corporate’s special holidays)
URO Electronics Ind. Co., Ltd. Sensor products business section TEL+81-47-303-6680